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Egyptian
Experience LTD
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Terms
& Conditions
To
Make a Booking
Tour
Balance
Name
change
Cancellation
of Booking by Client
Prior
to Departure Date
Cancellation
of Tours by Us
Force
majeure changes or cancellation
Accommodation
in developing countries
Special
Requests
Prices
& Rates of Exchange
Egyptian
Experience Responsibility
Complaints
Visas
& Passports
Insurance
Data
protection polic
 GENERAL
TRAVEL INFORMATION
Mailing
lists
Health
CTX
Security scanning equipment
Useful
contacts
'HEALTH
& SAFETY'
Safe
and trouble-free holiday
Foreign
Office Advice
Security
Vaccinations
Your
own medication
Children’s
Safety
Balconies
Glass
Panels
Bathrooms
Electrical
Appliances
Alcohol
Animals
Smoking
Materials
Fire
Safety
Pools
& Beaches
Sunbathing
Sun
Loungers & Deck Chairs
Traveller’s
Tummy
Road
& Transport Safety
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Terms &
Conditions |
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Any
contract between you and us is subject to these Booking
Conditions. The contract shall be governed by and construed in
accordance with English law and is subject to the exclusive
jurisdiction of the Courts of England and Wales.
All
bookings will be conditional in so far as you will be entitled
to cancel the booking by your giving notification in writing
or by fax of such cancellation and ensuring that we receive
the same no later than close of business on the 4th day
following the initial booking (excluding the day of booking
and Saturday and Sunday).
On
receipt of the cancellation as aforesaid we will return to you
the deposit. If no cancellation is received as aforesaid the
contract will be concluded and become unconditional.
This
arrangement cannot be applied to bookings made within 8 weeks
of departure.
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To
Make a Booking |
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To
make a booking please telephone us on
07774 140370
- 01280 705700 at which time you will be asked to send
the appropriate deposit of £190 per
person or full payment. Cheques
should be made payable to Egyptian Experience. You should
complete and return the Booking Form, confirming that you and
your party understand and accept the terms of these Booking
Conditions. By making a booking you accept responsibility for
paying for all persons in your party. On receipt of your
deposit and Booking Form, we will send you a
confirmation/invoice. Please check the details on the
confirmation/invoice carefully and notify us immediately of
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Tour Balance |
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Please
note that the balance due must be paid in full to us at least
8 weeks before you travel. If this is not done then we reserve
the right to cancel your holiday and make cancellation
charges. If you ask us not to cancel your potential liability
to pay charges will increase according to the scale set out
below. Your failure to pay the balance in these circumstances
could result in cancellation charges of up to 100% of the
final invoice. If you book 8 weeks or less before departure,
then the full amount must be paid when you book.
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Name change
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Where
you are prevented from travelling, you can transfer your
booking to another person nominated by you, but you must
provide us with full written details at least 31 days prior to
departure, and you will remain liable to pay the cost of the
holiday plus an alteration fee equivalent to what it may cost
us at the time, providing that any requisite replacement visas
can be obtained. If not, then normal cancellation charges will
apply. The cost of new visas and insurance (where applicable)
will also be payable.
The
transferee must also acknowledge to us that he/she has read
and accepts these Booking Conditions.
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Cancellation
of Booking by Client
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Should
you wish to cancel your tour, you should notify us directly in
writing as soon as possible. Any insurance premiums paid will
be forfeited as it is not possible for us to obtain a refund
from the Insurers. However, please advise the reason for
cancellation as you may be covered by your insurance. The
scale of cancellation charges detailed is calculated according
to the number of days prior to departure that written notice
of cancellation is received by us:
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Prior to Departure
Date:
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More
than 45 days ( Deposit only )
30-44 days ( 50% of final invoice or
deposit, whichever is higher )
15-30 days ( 60% of final invoice )
8-14 days ( 90% of final invoice )
1-7 days and date of departure or later ( 100%
of final invoice )
If some but not all of the members of your
party cancel, additional charges may be payable by the
remaining members, for example occupancy charges or single
supplements. Any such charges will be invoiced accordingly and
will payable in addition to the cancellation charges listed
above
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Cancellation of
Tours by Us
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Your
rights following cancellation by us: In the circumstances of
cancellation of a tour or holiday by us we will offer you the
choice of an alternative tour of equivalent or superior
quality (if available) or a tour of lower quality if you
require it (if available) in which case we will refund to you
the difference in price between the original booking and the
tour of lower quality; or we will make you a prompt refund of
any monies paid by you to us under the original booking. In
the unlikely event that it is necessary for us to cancel or
significantly alter a tour in other circumstances, we will pay
compensation as detailed below:-
Period prior to departure date when
cancellation is notified to you
More than 60 days ( £10 )
59 – 45 days ( £20 )
44 - 15 days ( £30 )
14 - 0 days ( £35 )
We are not liable to pay compensation to
you where:-
(a) the package is cancelled
because the number of persons who agree to take it is less
than the minimum number of persons on which the tour is based
and you are informed of the cancellation in writing at least 6
weeks prior to the departure date of your tour or holiday; or
(b) the package is cancelled
by reason of unusual and unforeseeable circumstances beyond
our control, the consequences of which could not have been
avoided even if all due care had been exercised; or
(c) the package
is cancelled by reason of your non-payment of the Tour Balance
as set out above.
If your claim for compensation cannot be settled amicably, it
may be referred to a Court
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Force majeure changes or
cancellation
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We may have to make changes to your tour or holiday, in the
event of force majeure and if we have to cancel or change your
tour or holiday in any way because of this, we will not be
liable to pay compensation to you. Force majeure is for
example, circumstances where performance and/or prompt
performance is prevented by war, threat of war, riot, civil
disturbance, natural or nuclear disasters, industrial dispute
(defined below), terrorist activity, fire, or adverse weather
conditions. Industrial dispute is defined as a dispute between
a person, other than ourselves, supplying services comprised
in a package holiday and (a) his employee and/or (b) any other
person whose services affect the performance of the package
holiday, which we cannot reasonably be expected to overcome by
substituting comparable alternative arrangements. Your
personal safety is of fundamental importance to us and we
carefully monitor the safety of your destination.
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Accommodation in
developing countries
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the standard of accommodation, whether in hotels or on rail,
ship or boat, will vary according to the standards available
in the country in which the accommodation is being provided
and should be judged by the standards of that country. In some
countries the standards will be basic and not of the level
associated with a conventional package holiday. If you are in
any doubt about the suitability to your own requirements of
the facilities, transportation, accommodation or conditions
prevailing in any country through which the tour passes, then
you should make written enquiry with us as we cannot be held
responsible for failure to meet your requirements if these are
not made known to us. Whilst every effort will be made to meet
reasonable requests, they cannot be guaranteed.
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Special Requests
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Any
special request or requirement which is essential to your
booking (such as specific dietary requirements, wheelchair
assistance or special facilities for certain medical
conditions) must be made known to us in writing before you
book. We will contact our suppliers and the request will only
become a term of your contract with us if we confirm in
writing that the request can be met and your booking proceeds
on that basis. We are also happy to pass on any other
reasonable requests that you may have such as desired location
of hotel rooms or airline seats or other requirements as to
meals, but they cannot be guaranteed and will not form part of
our contract. No compensation will be payable if such requests
are not fulfilled.
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Prices &
Rates of Exchange
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Prices
in our main programme are based on the exchange rates of 1st
May 2004,
No Surcharge Guarantee - The
price of your tour which we confirm to you at the time of
booking, including any increases or reductions applied at that
time, is fully guaranteed and will not be subject to any
surcharges.
Air Passenger Duty – All
airport taxes are included
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Egyptian Experience
Responsibility
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(a)
Where you do not suffer personal injury or death, we accept
liability should any part of your holiday arrangements booked
with us not be as described in the brochure from which you
have made your booking and not be of
a
reasonable standard. We will pay you reasonable compensation
(limited to
a
maximum of three times the amount paid) unless there has been
no fault on our part or that of our suppliers and the reason
for the failure in your holiday arrangements could not have
been foreseen or avoided by us or our suppliers. We will
assess the appropriate sum due to you in the circumstances of
your particular complaint by reference to the maximum amount
referred to above.
(b) Should you suffer death or
personal injury as a result of an activity forming part of
your holiday arrangements booked with us, we accept
responsibility unless there has been no fault on our part or
that of our suppliers and the cause was your own fault, the
actions of someone unconnected with your holiday arrangements
or one which neither we nor our suppliers could have
anticipated or avoided even with the exercise of all due care.
Where such death or personal injury arises in the course of
air travel, rail travel, sea travel or hotel accommodation,
the amount of compensation you will receive is limited in
accordance with the provisions of any applicable International
Conventions (the Warsaw Convention as amended by the Hague
Protocol in 1955, the 1961 Berne Convention, the 1974 Athens
Convention and the 1962 Paris Convention as amended). Copies
of these Conventions may be obtained by writing to us, please
allow at least 28 days for the provision of such information.
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Complaints
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Should
you have a problem, you must notify the Tour Manager/local
representatives/local agent who will do whatever he/she can to
help you there and then, you may be asked to complete a
customer complaint form at the time.
In the unlikely event that you are not satisfied with the
actions taken to deal with your complaint and you wish to take
the matter further, you must put your complaint in writing to
us within 2 weeks of your return giving all the details. We
promise to deal with any dispute fairly and promptly within
the terms of these conditions
Flight
Delays: Flight timings are provided by airlines. They
are subject to air traffic control restrictions, weather
conditions, the need for constant maintenance and the ability
of passengers to check in on time. There is no guarantee that
the flights will depart on time. The timings are estimates
only.
In the event of a flight being delayed, be it outward, onward
or homeward, the relevant airline will make arrangements,
dependent on the time of day and duration of the delay. In
addition, your attention is drawn to the Insurance section
(Travel Delay) detailing the levels of remuneration.
Direct Flights: where a flight
is described as direct, this means that no change of aircraft
is necessary. Stops may be made en route for re-fuelling or to
pick up/set down passengers. We do not however provide details
of such stops where applicable in our documentation.
Air Travel: Airline schedules
are quoted as known at the time of going to press, but are
subject to possible alterations. Details in respect of flight
timings, duration of flights and points of stop-over en route
will be sent with your confirmation invoice and with your
final travel documents
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Visas & Passports
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Passports
must have at least 6 months validity.
Passengers should ensure that they acquire all the
necessary documentation prior to departure
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Insurance
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It
is a condition of booking that you are covered by adequate
travel insurance
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Data protection policy
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We
take full responsibility for ensuring that proper security
measures are in place to protect the information you provide
us in order to process your booking. We must pass this
information on to the relevant suppliers of your travel
arrangements such as airlines, hotels, transport companies
etc.
Additionally, where your holiday is outside the European
Economic Area (EEA), controls on data protection in your
destination may not be as strong as the legal requirements in
this country. We will not however pass any information on to
any person not responsible for part of your travel
arrangements. This applies to any sensitive information that
you give to us such as details of any disabilities, or
dietary/religious requirements. (If we cannot pass this
information to the relevant suppliers, whether in the EEA or
not, we cannot provide your booking. In making this booking,
you consent to this information being passed on to the
relevant persons).
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GENERAL
TRAVEL INFORMATION
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Mailing lists
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Unless
you have specifically requested otherwise at the time of
booking, we have added your name to our mailing list and you
will receive our literature and letter mailings from now on.
Should you prefer not to receive such mailings from us, simply
write, call, or e-mail us at any time (quoting your customer
reference number if possible), and we will remove your entry
from all distribution lists. Please be assured that we will
not pass on your details to any third party
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Health
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Passengers
should refer to the Department of Health leaflet entitled
Travellers Guide to Health and numbered T5. Clients should
check with their doctor before departure as to which
inoculations are considered necessary and/or recommended for
specific areas. Such precautions, however, do not take the
place of insurance. It should be pointed out that in some
foreign countries, the general standard of care, hygiene,
safety, public services and efficiency may differ from those
in the UK. As a result and for your own protection, you should
pay particular care to hygiene and what you eat and drink
while abroad. We are not liable to you for any illness or
discomfort you suffer through failure to have required
vaccinations or to follow medical advice. If you are over 70,
we would ask you to visit your doctor within three months of
the tour's departure giving the details of the itinerary and
ask him/her to provide a medical certificate.
Health & Personal Fitness:
Some of our itineraries are for the dedicated traveller and
they do not offer the comfort which may normally be associated
with a conventional package holiday. If you are in any doubt
about the suitability to your own requirements of the
facilities, transportation, accommodation or conditions
prevailing in any country through which the tour passes, then
you should make a written enquiry with us as we cannot be held
responsible for failure to meet your requirements if these are
not made known to us.
Swimming Pools: By far the
greatest incidence of accidents in hotels occurs in swimming
pools - principally because of diving and people's
unfamiliarity as to where shallow ends of swimming pools are
located, which are often not well defined in overseas hotels.
We strongly recommend that passengers do not dive into
swimming pools whether it be at the shallow or deep end at any
hotels.
Insects: The presence of insects
of varying kinds in accommodation is to be expected,
particularly in developing countries. Their presence cannot be
avoided but they do not reflect the standard of hygiene or
cleanliness.
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CTX Security scanning equipment
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We
would like to advise you about the potential effects of the
CTX Security Scanning Equipment used at UK airports on
undeveloped photographic film. The CTX Scanning can, under
certain conditions, damage undeveloped film of any speed,
whether positive (slides) or negative, colour or black and
white. You are therefore advised to put your films in your
hand luggage rather than your hold luggage, which is subject
to screening. Although the risk from CTX is minimal, the
airport cannot take any responsibility for damaged or exposed
films. The x-ray system at Manchester airport is film safe
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USEFUL CONTACTS
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Similarly
the Department of Health offers accurate, up to date advice on
health matters. Department of Health Tel: (020) 7210 4850
Website: www.doh.gov.uk
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HEALTH
& SAFETY |
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Safe and trouble-free
holiday |
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Looking
forward to your holiday? Part of the excitement is
experiencing a different way of life. Please remember though,
that this may also mean experiencing different safety and
hygiene standards to those you are used to at home. The UK has
some of the most exacting standards in the world and some of
the developing countries and resorts still have a long way to
go to bring their transport, accommodation and services up to
the level you take for granted at home. We are committed to
working to raise safety standards overseas and strive to
ensure your holiday is safe and trouble-free, but we do ask
you to take extra care while you are away
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Foreign Office Advice |
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If
the Foreign Office advises against travel to a particular
country, we will act on their advice. We are sure you will
appreciate from press and media coverage however, that
political, social and economic conditions in many countries
are not as stable as we are used to in Europe. As situations
can change quite rapidly, we would suggest that you obtain
up-to-date information and advice by contacting the Foreign
Office Travel Advice Unit
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Security |
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Crimes
against people and their property are a fact of life world
over. Be vigilant and avoid drawing attention to yourself by
wearing expensive jewellery, carrying expensive camera
equipment, etc. You have the same responsibility for your
personal safety and that of your possessions as you do at
home. Most hotels have safety deposit boxes, please use them
for storing money and valuables. Lock your room door at night
and when you go out, as you would at home.
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Vaccinations |
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Visit
your doctor, travel clinic or pharmacist before departure for
up to date advice on recommended or compulsory vaccinations,
note that some precautions are needed well before departure.
If you are travelling to a malarial area, you should protect
yourself against mosquito bites by wearing long-sleeved shirts
and trousers early in the morning and at dusk. Your pharmacist
can also advise you on suitable insect repellents.
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Your own medication |
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Always
carry your medication in your luggage and carry a sufficient
quantity for your time away from home. If you suffer from a
medical condition, which may require treatment while on
holiday, ask your doctor to provide you with a letter with
full details of your ailment. Standards of treatment vary from
country to country and pre-existing conditions are not
normally covered by holiday insurance. We would also recommend
the following items for your personal first-aid kit:
• Anti-diarrhoea tablets
• Travel sickness pills
• Painkillers
• Plasters and dressings
• Indigestion tablets
• A general purpose antiseptic cream
• Insect repellent
• Vaccination kit
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Children’s Safety |
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Children
are naturally inquisitive, especially in new surroundings.
Never leave children unsupervised, especially around the
swimming pool, on the balcony or in lifts. Make sure that your
children always know where you are, and stress the importance
of staying close by. If there is a children’s playground at
your accommodation, your children will need to be supervised
there, at all times
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Balconies |
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If
you are travelling with children, make sure they are not left
unsupervised on balconies. Keep balcony furniture away from
the railings so that they are not encouraged to climb
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Glass Panels |
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In
many countries it is not mandatory to use safety glass for
windows, glass doors, cabinets etc. Take care when walking
through patio doors for example, as in bright sunlight, it is
not always easy to notice whether the doors are open or
closed.
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Bathrooms |
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Few
hotels provide non-slips mats in their baths and showers.
Tiles are often used as a floor covering and can be slippery,
particularly when wet. Please take extra care
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Electrical Appliances |
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Remember
that it is dangerous to use electrical appliances if you are
wet or wearing damp clothing (such as a swimming costume, or
when standing with bare feet on wet floors). Exercise extra
caution when using electrical appliances abroad and supervise
any children that are doing so. Also ensure that your
appliances are suitably equipped for the voltage used in that
area. Report any electrical defects in your room to the Hotel
reception or housekeeping.
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Alcohol |
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There
are times when alcohol is best avoided, for example, do not
drink before swimming and be aware that it will dehydrate you
when sunbathing or flying. If you are planning to drive a
vehicle, remember many countries have drink-drive laws similar
to those in the UK
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Animals |
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Do
not feed the animals abroad, irrespective of whether they are
tame or wild as the hygiene and care of animals overseas
differs vastly. We also advise caution if approaching animals
owned by the hotel particularly in the absence of their
Keeper. If you are scratched or bitten, seek medical
assistance immediately
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Smoking Materials |
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Only
discard matches, cigarettes etc. in the ashtrays provided.
Please do not throw cigarette ends carelessly within the hotel
grounds or outside, especially near trees and plants. Please
do not smoke in bed.
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Fire Safety |
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Fire
safety regulations and procedures vary from country to
country. Please read carefully the fire safety information
provided in your room. When you first arrive spend some time
familiarising yourself with the location of the fire exit
nearest to your room.
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Pools & Beaches |
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A
popular place on many holidays and the centre of much
activity. Many hotels and resorts do not employ lifeguards so
please familiarise yourself with pools, beaches and sea
conditions. Take notice of any advice given locally and any
flag warning signs. Here are some tips to ensure safety:
• Take care when walking around the pool, as the surrounding
can be slippery when wet.
• Always check the pool design and take note of the depth
markings before entering it.
• Consider your own height in relation to the pool depth.
• Do not use a pool if you cannot see the bottom.
• Do not swim in a pool that is closed.
• Always supervise children.
• Check for any obstacles in or around the water (rocks,
ledges etc.) before entering a pool or the sea.
• Never dive into water less than 1.5m.
• Never dive from rocks, bridges or other surrounding
features.
• Wait at least an hour after meals before swimming.
• Take note of any flag warning signals on a beach and make
sure you swim in the designated area.
• Beware of any zones for jet skis, powerboats etc.
• Do not swim after drinking alcohol.
• Swim parallel to the shore within your depth.
• Ask for local advice on tides and currents
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Sunbathing |
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The
sun is harsher nearer the equator, especially at high
altitudes. Take the sun in moderation and work on your tan
gradually, minimising your exposure at least for the first few
days. A helpful leaflet “If you worship the sun, don’t
sacrifice your skin”, is available from the Health Education
Authority. Here are a few tips to help you enjoy a healthy tan
while avoiding painful and dangerous sunburn:
• Always use a sunscreen suitable for your skin type to
protect you against harmful UVA and UVB rays.
• Avoid the midday sun. If you do go out, cover yourself
with light, loose clothing and a wide brimmed hat.
• Never expose babies under 6 months to direct sunlight.
• Protect your children with a high protection factor
sunscreen, loose light clothing and a sun hat.
• We strongly advise you to wear an old T-shirt when
snorkelling as you may not be aware of burning.
• Please bear in mind that you can still burn in the shade
and on cloudy days.
• Protect your eyes from the sun with a good pair of
sunglasses.
If you burn apply cold water to the affected area and cover
with a light gauze. This will let the skin breath while
protecting it from germs. If there is any sign of infection
however, seek medical advice. If you get heat stroke, drink
plenty of water to combat dehydration.
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Sun Loungers & Deck Chairs |
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Ensure
that these are always properly assembled before use. Avoid
placing them near a perimeter wall as children could use them
to climb over, and avoid placing them under coconut trees as a
falling coconut can give you a nasty bump!
Scuba Diving
If you intend to try scuba diving for the first time, advise
your doctor before you leave, so he/she can ascertain that you
are fit enough for this sport. Flying within 24 hours after
scuba diving is extremely dangerous due to decompression, so
make sure that your final dive is completed 24 to 48 hours
before you are due to travel. While pressurisation is not a
problem when diving after a flight, please bear in mind that
you will be dehydrated and tired after a long journey. Also,
make sure that your holiday insurance covers you for scuba
diving.
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Traveller’s Tummy |
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It
is not unusual for travellers to suffer from stomach illnesses
when visiting foreign countries. Medical advice on such
matters suggests that changes in temperature combined with a
change of diet can cause stomach upsets. The tap water in many
resorts has a higher mineral content than we are used to at
home. This too can upset your stomach, so we always recommend
the use of bottled water and avoid ice in drinks. In hot
countries it is important to drink plenty of water to avoid
the effects of dehydration. Always be sure that food is
properly cooked and properly chilled, that salads and unpeeled
fruits have been properly washed in purified water. If in
doubt, don’t eat it.
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Road & Transport
Safety |
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Remember
that whether you are on foot or in a car, in most overseas
destinations traffic will be coming from the left not the
right. Take extra care when crossing roads. Scooters and
mopeds are not recommended as a safe means of transport. We
recommend seatbelts are worn (where provided) on road
transfers and excursions. When travelling by boat we would
recommend your life jacket be worn at all times. However, if
you choose not to wear it make sure you know where it is and
pay attention to any safety briefings given.
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We are confident that
you will enjoy your holiday with us. Remember however that
when visiting a foreign country, you should exercise more care
than at home, not less |
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